+1 800 445- COLT (2658)
+1 415 437-9800
We're here from 9:00a to 5:00p (Pacific Standard Time, Monday through Friday, excluding holidays)
After Hours? Please use the following e-mails to report problems you are experiencing
- Customer Service
- help@coltstudiogroup.com
For all customer service, account access, billing and login issues. - Colt Store Orders
- orders@coltstudiogroup.com
For all order confirmation, order processing and charge inquiries. - Technical Support
- Report a Problem
For all bug reports, and inquiries about system configuration and requirements. - Become A Model
- http://www.coltstudiogroup.com/modelapp/
- Affiliate Program
- affiliate@coltstudiogroup.com
- Distributors
- wholesale@coltstudiogroup.com
- Order by phone:
- 1-800-445-COLT (2658) M-F 9:00am-5:00pm PST
- Epoch.com
- For help with Epoch.com billing issues, please go to https://epoch.com/billingsupport
- CCBill
- For help with CCBill Billing, please go to https://support.ccbill.com/
- ChargePay
- For help with ChargePay, please go to the appropriate billing company: http://zcchelp.com/, http://zubill.com/, http://zucare.com/ ,http://zubbpay.com/, or http://77chargezu.com/
DVD AND VIDEO SALES
S1. How can I order COLT Studio Group DVDs or other products?
S2. How do I receive a Catalog of COLT Studio Group Videos and Accessories?
S3. Do you sell your mail or e-mail lists?
S4. How do you ship my order and what are your shipping fees?
S5. What is your return policy?
S6. I'm outside the United States. Can I use my overseas credit card for ordering?
S7. What does it cost to place an international order?
DVD & VIDEO SALES | ANSWERS
S1. How can I order COLT Studio Group DVDs or other products from COLT Studio Group?
Click on our Store link at the top of the page and we will be happy to process your order. There are a few things you need to know ahead of time. All orders are shipped via UPS. We will ship to Post Office Boxes via USPS only. We can not ship any of our products to Tennessee and Salt Lake County, Utah. Even though we ship our products in neutral wrapping, many countries outside the United States still have overzealous customs agents. We cannot, therefore, guarantee that your international order will not be subject to customs seizure.
S2. How do I receive a Catalog of COLT Studio Group Videos and Accessories?
Our free online catalog is a great way to search for particular videos or accessories; you can find it at http://store.coltstudio.com. If you would like to receive a print catalog, please send us your name and mailing address, along with a signed statement declaring that you are at least 21 years of age and wish to view adult materials, and a request for any available catalog brochures. Signed statements of age may be faxed to 415-437-9811 or mailed to COLT Studio Group, Post Office Box 1550, Boyes Hot Springs, CA 95476.
S3. Do you sell your mail or e-mail lists?
We at COLT Studio Group value our customers' privacy which is why we NEVER give out ANY information about you and also why our products are shipped in discreet, generic packages with a corporate return address.
All packages are shipped in discreet, generic packaging with a discrete corporate return address.
Standard shipping for all orders within the U.S. are shipped via UPS Home Delivery or U.S. Priority Mail. UPS Home delivery is used for all street addresses. Orders shipped to Post Office Boxes or to Alaska, Hawaii and all other US territories outside the continental U.S. are shipped U.S. Priority Mail.
Orders shipped to Canada and Mexico are shipped via U.S. Global Priority Mail.
All other International orders are shipped via U.S. Global Express Mail.
Our BASE RATE shipping charges apply to ALL orders.
Basic Rate is $9.50 for the first item, plus $3 per each additional item
Orders to Canada and Mexico
Basic Rate + $12
All other International Orders
Basic Rate + $30
Optional Express Rates are only available to orders shipped within the U.S. and include:
UPS 2nd Day
Basic Rate + $15
UPS Overnight
Basic Rate + $30
UPS Overnight with Saturday Delivery
Basic Rate + $35
All orders received prior to 1pm (PST/PDT) on regular business days are shipped same day. Orders received after 1pm (PST/PDT) are shipped the following business day.
Please note that bundles and considered one item when calculating shipping charges.
S5. What is your return policy?
Videos and DVD's are non-returnable except in the case of defective merchandise. Latex items are non-returnable and non-refundable. Defective merchandise may be returned with 30 days of purchase for replacement. If you receive a defective tape or DVD, please contact customer service at 1-800-445-2658/1-415-437-9800 or send an explanatory email to orders@coltstudio.com.
S6. I'm outside the United States. Can I use my overseas credit card for ordering?
We currently accept most major credit cards and money orders in US dollars. We accept Visa, MasterCard, American Express, Discover and JCB. We will also accept personal checks from customers residing in the United States which are drawn on a US bank, however, personal checks may be subject to a 15 day hold for clearance of funds.
If you are placing your first order with COLT Studio Group and you are using an international credit card, please be aware that you will be required to provide additional identification before your order will be shipped to you. Please be prepared to email digital scans of the front and back of the credit card used to place the order, plus a digital scan of a government issued photo ID of the card holder. Please email these scans at the time that you place your order to orders@COLTstudiogroup.com.
We will not be able to ship any orders to third parties.
S7. What does it cost to place an international order?
Please see our rates list in number 5. Please be aware that due to the nature of our products and local legislation, international orders may be subject to customs seizure and we cannot guarantee that orders will not be confiscated.
